Spicejet Travel Insurance – Specially designed for SpiceJet Passengers is an insurance program that HDFC ERGO GENERAL Insurance Company offers to passengers of SpiceJet.

This program is designed with domestic travellers needs in mind and is available via SpiceJet online booking system. Please note that the program was launched on 21/08/2018 and is not available for flight bookings prior to that date.

Travel Insurance can be purchased through below mediums:

• www.spiceJet.com during flight booking
• Manage My Booking (if not purchased during flight booking)
• Web Check-in (if not purchased during flight booking)

Travel Insurance can be purchased upto 24 Hours prior to the flight departure.

Passengers travelling with Spicejet network where journey begins from an Indian/Domestic sector can only purchase the Travel Insurance. Travel Insurance can be purchased for Adult / Child / Infant.

Passenger above 70 years and infant aged less than 6 months cant purchase Spicejet Travel Insurance because they are not covered in this plan.

Infants aged less than 6 months can’t be covered in this plan.

Fees of Domestic Spicejet Travel Insurance is INR 176 per passenger per PNR including all applicable taxes. Validity of this travel insurance is upto 30 days.

Yes you can still buy the travel insurance from SpiceJet but the validity of this insurance will be limited to 30 days from the date of start of travel.

In case of a round trip purchased on SpiceJet the coverage will end with the return journey to the originating station or 30 days from the date of commencement of policy whichever is earlier.

Case 1 (one way journey): If you are travelling one-way only, then the policy is valid till 30 days from the date and time of travel. Example - Suppose you are travelling from Delhi to Mumbai on 1st May 2016, then you are covered till 30th May 2016, even though your travel with SpiceJet was completed on 1st May 2016).

Case 2 (round trip journey): If you are travelling on round trip journey, then also the policy is valid till 30 days from the date and time of travel. Example - If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 30th May 2016 then you can buy a policy from SpiceJet and the validity of 30 days will expire on the return journey date itself. In case of return ticket, Policy is covered till the date of return to origin city or 30 days whichever is earlier.

Case 3 (round trip journey): If you are travelling on round trip journey, and your return journey is beyond 30 days from the start date, then your return flight shall not be covered under the insurance policy as coverage will end in 30 days from the date of commencement of policy. For example –If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 15th June 2016 then your return flight shall not be covered under the Spicejet Travel Insurance.

Coverage like trip cancellation, flight delay is only limited to SpiceJet flights. However, other coverage is applicable during the validity period of the policy.

For example: If you are travelling From Delhi to Chennai on 1st June 2016 via Mumbai. You take Delhi to Mumbai flight on SpiceJet and from Mumbai to Chennai you take another mode of transport other then SpiceJet, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on SpiceJet flight. For other modes of transport, you would be covered only for rest of the benefits.

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accidental death Benefit. All other benefits will be payable to the Insured Person wherever applicable.

For any claim related queries, intimation of claim, preauthorization, claim processing, claim status, and submission of claim related documents, Contact HDFC ERGO GENERAL at

Grievance Redressal Procedure

If You have a grievance that You wish Us to redress, You may contact Us with the details of Your grievance through:

You may also approach the grievance cell at any of HDFC ERGO GENERAL branch with the details of Your grievance during Our working hours from Monday to Friday

Travel Insurance once purchased cannot be cancelled.

Travel Insurance once purchased is non-refundable.

However, if SpiceJet cancels the flight before the start of policy date i.e. departure date, then the amount of policy purchased will be fully refunded to customer ‘or’ if user cancels the flight ticket due to unforeseen circumstances like death / illness in family etc.

Yes, you may change your travel date. The Travel Insurance validity will be changed in accordance to the change in travel date.

In case of round trip journey, travel insurance is valid for upto 30 days. Any change in dates within these 30 days (from date of start of travel) is permissible. Example 1: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 30th May, then his return leg is also covered and policy will terminate on 30th May.

Example 2: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 10th May, then his return leg is also covered and policy will terminate on 10th May.

Example 3: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 10th June, then his return leg is not covered and policy will terminate on 30th May.

We encourage you to carry a copy of your Certificate of Insurance while travelling.

Your Spicejet Travel Insurance was successfully processed if it is reflected on the Confirmation Page.
To get a copy, simply call HDFC ERGO GENERAL at:

Mention your Certificate Number (if available), Full Name, Flight Booking Number, PNR No., Travel Dates and Date of Purchase. The policy will be e-mailed to the email address provided by you.

The full terms and conditions of your Spicejet Travel Insurance are available in policy wording

For detailed information about the benefits available under Spicejet Travel Insurance, please visit Product description and policy wording

Your Travel Insurance automatically changes to the new flight if your return flight is rescheduled by SpiceJet provided that it is within 30 days of the policy commencement date.

You will be reimbursed for accidental medical expenses incurred as a result of an accident as per details in the Product description

If you meet with an accident during the trip, the policy provides for medical expenses necessarily incurred for treatment. This coverage is limited up to the Sum Insured of the policy.

The Trip Cancellation Benefit is only applicable for reasons mentioned in the Product description and policy wording.

No, the policy does not cover any pre-existing conditions or complications arising there from.

The baggage loss coverage is available only if entire baggage has been lost while in custody of SpiceJet

Please visit Claim settlement for detailed information.

Claims will be processed within 30 working days after HDFC ERGO GENERAL has received all required documentation.

All claims must be intimated to HDFC ERGO GENERAL Insurance on their helpline within 7 days and documents can be submitted within 30 days from day of the Insured Person’s discharge from Hospital or completion of treatment or the completion of the event or occurrence giving rise to a claim

Please visit policy wording link detailed information or contact HDFC ERGO GENERAL Insurance.

The sole responsibility and liability of this policy lies with HDFC ERGO GENERAL Insurance. Please contact HDFC ERGO GENERAL only for all matters related to your policy.

HDFC ERGO GENERAL Insurance – Specially designed for SpiceJet Passengers is an insurance program that HDFC ERGO GENERAL Insurance Company offers to passengers of SpiceJet.

This program is designed with International traveller’s needs in mind and is available via SpiceJet online booking system. Please note that the program was launched on (21-Jan-2019) and is not available for flight bookings prior to that date

Travel Insurance can be purchased through below mediums:

• www.spicejet.com during flight booking
• Manage My Booking (if not purchased during flight booking)
• Web Check-in (if not purchased during flight booking)

Passengers travelling with Spicejet network where journey begins from Ex-India sector can only purchase the Travel Insurance. Insurance is not valid for Ex-International sectors. Travel Insurance can be purchased for Adult / Child / Infant.

Passenger above 70 years of age and infant aged less than 6 months can’t purchase HDFC ERGO GENERAL Insurance because they are not covered under this plan.

Fees of International HDFC ERGO GENERAL Insurance is INR 549 per passenger per PNR including all applicable taxes.The Travel Insurance is valid till the return journey to India the originating station or 30 days from the date of commencement of policy whichever is earlier.

Yes you can still buy the travel insurance from SpiceJet but the validity of this insurance will be limited to 30 days from the date of start of travel.

In case of a round trip purchased on SpiceJet the coverage will end with the return journey to India the originating station or 30 days from the date of commencement of policy whichever is earlier.

Case 1 (one way journey): If you are travelling one-way only, then the policy is valid till 30 days from the date and time of travel. Example - Suppose you are travelling from Delhi to Dubai on 1st May 2019, then you are covered till 30th May 2019, even though your travel with SpiceJet was completed on 1st May 2019).

Case 2 (round trip journey): If you are travelling on round trip journey, then also the policy is valid till 30 days from the date and time of travel. Example - If you are travelling from Delhi -Dubai – Delhi on 1st May2019 and returning back to Delhi on 30th May 2019 then you can buy a policy from SpiceJet and the validity of 30 days will expire on the return journey date itself. In case of return ticket, Policy is covered till the date of return to India origin city or 30 days whichever is earlier.

Case 3 (round trip journey): If you are travelling on round trip journey, and your return journey is beyond 30 days from the start date, then your return flight shall not be covered under the insurance policy as coverage will end in 30 days from the date of commencement of policy. For example –If you are travelling from Delhi - Dubai – Delhi on 1st May 2019 and returning back to Delhi on 15th June 2019 then your return flight shall not be covered under the HDFC ERGO GENERAL Insurance.

Coverage like trip cancellation, flight delay is only limited to SpiceJet flights. However, other coverage is applicable during the validity period of the policy.

For example: If you are travelling From Delhi to Chennai on 1st June 2016 via Mumbai. You take Delhi to Mumbai flight on SpiceJet and from Mumbai to Chennai you take another mode of transport other then SpiceJet, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on SpiceJet flight. For other modes of transport, you would be covered only for rest of the benefits.

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accidental death Benefit. All other benefits will be payable to the Insured Person wherever applicable

For any claim related queries, intimation of claim, preauthorization, claim processing, claim status, and submission of claim related documents, Contact HDFC ERGO GENERAL at

Grievance Redressal Procedure
If you have a grievance that you wish us to redress, you may contact us with the details of your grievance through:

You may also approach the grievance cell at any of HDFC ERGO GENERAL branch with the details of your grievance during our working hours from Monday to Friday.

Travel Insurance once purchased cannot be cancelled.

Travel Insurance once purchased is non-refundable.

However, if SpiceJet cancels the flight before the start of policy date i.e. departure date, then the amount of policy purchased will be fully refunded to customer ‘or’ if user cancels the flight ticket due to unforeseen circumstances like death / illness in family etc.

Yes, you may change your travel date. The Travel Insurance validity will be changed in accordance to the change in travel date.

In case of round trip journey, travel insurance is valid for upto 30 days. Any change in dates within these 30 days (from date of start of travel) is permissible.

Example 1: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 30th May, then his return leg is also covered and policy will terminate on 30th May.

Example 2: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 10th May, then his return leg is also covered and policy will terminate on 10th May.

Example 3: Journey start date is 1st May and scheduled return date is 15th May. If customer changes return date to 10th June, then his return leg is not covered and policy will terminate on 30th May.

We encourage you to carry a copy of your Certificate of Insurance while travelling.

Your HDFC ERGO GENERAL Insurance was successfully processed if it is reflected on the Confirmation Page.

To get a copy, simply call HDFC ERGO GENERAL at:

Mention your Certificate Number (if available), Full Name, Flight Booking Number, PNR No., Travel Dates and Date of Purchase. The policy will be e-mailed to the email address provided by you.

The full terms and conditions of your HDFC ERGO GENERAL Insurance are available in policy wording

For detailed information about the benefits available under HDFC ERGO GENERAL Insurance, please visit Product description and policy wording

Your Travel Insurance automatically changes to the new flight if your return flight is rescheduled by SpiceJet provided that it is within 30 days of the policy commencement date.

You will be reimbursed for accidental medical expenses incurred as a result of an accident as per details in the Product description

If you meet with an accident during the trip, the policy provides for medical expenses necessarily incurred for treatment. This coverage is limited up to the Sum Insured of the policy.

The Trip Cancellation Benefit is only applicable for reasons mentioned in the Product description and policy wording.

No, the policy does not cover any pre-existing conditions or complications arising there from.

The baggage loss coverage is available only if entire baggage has been lost while in custody of SpiceJet

Please visit Claim settlement for detailed information.

Claims will be processed within 30 working days after HDFC ERGO GENERAL Insurance has received all required documentation.

All claims must be intimated to HDFC ERGO GENERAL Insurance on their helpline within 7 days and documents can be submitted within 30 days from day of the Insured Person’s discharge from Hospital or completion of treatment or the completion of the event or occurrence giving rise to a claim

Please visit policy wording detailed information or contact HDFC ERGO GENERAL Insurance.

The sole responsibility and liability of this policy lies with HDFC ERGO GENERAL Insurance. Please contact HDFC ERGO GENERAL Insurance only for all matters related to your policy.

HDFC ERGO GENERAL Policy – Specially designed for SpiceJet Passengers is an insurance program that HDFC ERGO GENERAL Company LTD offers to passengers of SpiceJet.

This program is designed with international travelers needs in mind and is available via SpiceJet online booking system. Please note that the program was launched on 1st July’2016 and is not available for flight bookings prior to that date.

Travel Insurance can be purchased through below mediums:

• www.spicejet.com during flight booking
• Manage My Booking (if not purchased during flight booking)
• Web Check-in (if not purchased during flight booking)

Passengers travelling with SpiceJet network can only purchase the Travel Insurance. Travel Insurance can be purchased for Adult / Child / Infant.

No, there is no age barrier to select or purchase HDFC ERGO GENERAL Policy

Fees of HDFC ERGO GENERAL Policy is INR 519/- per passenger per journey including all applicable taxes for 30 days.

No, travel insurance covers the passenger(s) for a period of 30 days from the date of commencement of journey on SpiceJet.

In case of a round trip purchased on SpiceJet the coverage will end with the return journey to the originating station or 30 days from the date of commencement of policy whichever is earlier.

Case 1 (one way journey): If you are travelling one-way only, then the policy is valid till 30 days from the date and time of travel. Example - Suppose you are travelling Delhi – Dubai on 1st May 2016, then you are covered till 30th May 2016, even though your travel with SpiceJet was completed on 1st May 2016).
Case 2 (round trip journey): If you are travelling on round trip journey, then also the policy is valid till 30 days from the date and time of travel. Example - If you are travelling from Delhi - Dubai – Delhi on 1st May 2016 and returning back to Delhi on 30th May 2016 then you can buy a policy from SpiceJet and the validity of 30 days will expires on the return journey date itself. In case of return ticket, Policy is covered till the date of return to origin city or 30 days whichever is earlier.
Case 3 (round trip journey): If you are travelling on round trip journey, and your return journey is beyond 30 days from the start date, then your return flight shall not be covered under the insurance policy as coverage will end in 30 days from the date of commencement of policy. For example –If you are travelling from Delhi - Dubai – Delhi on 1st May 2016 and returning back to Delhi on 15th June 2016 then your return flight shall not be covered under the HDFC ERGO GENERAL Policy.

Coverage like trip cancellation, flight delay is only limited to SpiceJet flights. However, other coverage is applicable during the validity period of the policy. For example: If you are travelling from Dubai to Chennai on 1st June 2016 via Mumbai. You take Dubai to Mumbai flight on SpiceJet and from Mumbai to Chennai you take another mode of transport other than SpiceJet, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on SpiceJet flight. For other modes of transport, you would be covered only for rest of the benefits.

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accidental death Benefit. All other benefits will be payable to the Insured Person wherever applicable.

Contact Details for our Service Provider - Europ Assistance:

Europ Assistance India Pvt. Ltd.
C-301, Business Square,
Andheri - Kurla Road, Chakala,
Andheri (E), Mumbai - 400093, India

National Numbers for any emergency assistance:
Toll Free: 1800 209 5522
Claims Landline: +91 22 6734 7843
Claims Landline: +91 22 6734 7844
Fax: +91 22 6734 7888

International toll free numbers for any emergency assistance:

Email: reliance@europ-assistance.in
Website: www.europ-assistance.com

Travel Insurance once purchased cannot be cancelled.

Travel Insurance once purchased is non-refundable.
However, if SpiceJet cancels the flight before the start of policy date i.e. departure date, then the amount of policy purchased will be fully refunded to customer ‘or’ if user cancels the flight ticket due to unforeseen circumstances like death / illness in family etc.

Yes, you may change your travel date. The Travel Insurance validity will be changed in accordance to the change in travel date.

In case of round trip journey, the Travel Insurance validity will not be extended if the return flight is changed for travel beyond 30 days from onward flight. In this case, the return flight will not be covered under the Travel Insurance and the Insurance amount shall not be refunded. Travel Insurance will only be valid for 30 days from the date of departure.

We encourage you to carry a copy of your Certificate of Insurance while travelling.

Your HDFC ERGO GENERAL Policy was successfully processed if it is reflected on the Confirmation Page and in your SpiceJet Itinerary.

To get a copy, simply call HDFC ERGO GENERAL at:
- Toll Free No 1800 3009
- Email at : rgicl.services@relianceada.com

Mention your Certificate Number (if available), Full Name, Flight Booking Number, PNR No., Travel Dates and Date of Purchase. The policy will be e-mailed to the email address provided by you.

For more detailed information about the benefits available under HDFC ERGO GENERAL Insurance, please visit Product Description and Policy Wording sections.

Below is a quick summary of the benefits:

Your Travel Insurance automatically changes to the new flight if your return flight is rescheduled by SpiceJet provided that it is within 30 days of the policy commencement date.

You will be reimbursed for accidental medical expenses incurred as a result of an accident as per details in the Policy Wordings.

If you meet with an accident during the trip, the policy provides for medical expenses necessarily incurred for treatment up to the validity of policy which is 30 days from the commencement of the policy or return to originating city whichever is earlier.

No, HDFC ERGO GENERAL Policy does not cover sports and similar activities. For more details, please refer to the Policy Wordings.

The Trip Cancellation Benefit is only applicable for reasons mentioned in the Policy Wordings.
Mentioned reasons include unforeseen illness, injury or death of the insured person’s family member (self, spouse, dependent children) injury or illness must be so disabling as to reasonable cause a trip to be cancelled or interrupted.

No, the policy does not cover any pre-existing conditions or complications arising there from.

The baggage loss coverage is available only if entire baggage has been lost while in custody of SpiceJet.

Please visit Claim Process Overseas for detailed information.

Claims will be processed within 15 working days after HDFC ERGO GENERAL has received all required documentation.

All claims must be intimated to HDFC ERGO GENERAL on their helpline within 48 Hours & while in abroad. All documents can be submitted within 30 days post expiration of policy.

Please visit Claim Process Overseas for detailed information or contact HDFC ERGO GENERAL .

The sole responsibility and liability of this policy lies with HDFC ERGO GENERAL Company Ltd alone. Please contact HDFC ERGO GENERAL Company Ltd only for all matters related to your policy.