Earn upto 8 loyalty Points per 100 INR Spent on Flight Booking and Add-ons

When it comes to reaping the benefits, even sky is not the limit. As a member of the SpiceClub reward program, you enter into a world of awesome rewards. Earn points every time you fly with SpiceJet. Also get access to other attractive offers.

How SpiceClub Works?

Redeem Points

Book your Flight with Spicejet

Fly and enjoy Club comforts

Earn Points



SpiceClub Tiers

Upgrade to Silver After5Flight Bookings

ClassicTier I

Spend Benefits

2 POINTS per INR 100 spent
2 POINTS PER INR 100 TOP-UP
100 BONUS POINTS FOR BOOKING MADE ON SPICEJET WEBSITE AND MOBILE APP
ACCESS TO EXCLUSIVE DEALS
Upgrade to Gold After15Flight Bookings

SilverTier II

Spend Benefits

4 POINTS per
INR 100 spent
4 POINTS per
INR 100 TOP-UP
200 BONUS POINTS FOR BOOKINGS MADE ON SPICEJET WEBSITE AND MOBILE APP

CLUB COMFORTS

Free Priority Check-In & BAG-OUT FIRST
20% OFF On Meals & SPICEMAX
ACCESS TO EXCLUSIVE DEALS
Upgrade to Platinum After30Flight Bookings

GoldTier III

Spend Benefits

6 POINTS per
INR 100 spent
4 POINTS per
INR 100 TOP-UP
200 BONUS POINTS FOR BOOKINGS MADE ON SPICEJET WEBSITE AND MOBILE APP

CLUB COMFORTS

Free Priority Check-In & BAG-OUT FIRST
20% OFF On Meals & SPICEMAX
Free SEAT SELECTION

CLUB PRIVILEDGES

1 Free Change or cancellation
1 FREE FLIGHT AFTER EVERY 10TH BOOKING
ACCESS TO EXCLUSIVE DEALS
RETAIN PLATINUM WITH30Flight Bookings

PlatinumTier IV

Spend Benefits

8 POINTS per
INR 100 spent
4 POINTS per
INR 100 TOP-UP
200 BONUS POINTS FOR BOOKINGS MADE ON SPICEJET WEBSITE AND MOBILE APP

CLUB COMFORTS

Free Priority Check-In & BAG-OUT FIRST
4 FREE Meals
4 Free UPGRADE TO SPICEMAX
20% OFF On Meals & SPICEMAX
FREE SEAT SELECTION

CLUB PRIVILEDGES

2 Free Change or cancellation
1 FREE FLIGHT AFTER EVERY 10TH BOOKING
ACCESS TO EXCLUSIVE DEALS

Frequently Asked Questions

About SpiceClub

The all new SpiceClub is a new age, tier-based loyalty program that comes with a wide range of benefits ranging from points, to complimentary services, to even free air tickets. SpiceClub lets you earn points for every rupee you spend, not only on air fare (excluding taxes) but also on the amount you spend on essential add-on products like excess baggage, meals, seat selection and much more.

What are the benefits of the new SpiceClub Program?

A member can avail several benefits basis the tier he/she belongs to. Some of the key benefits are

  • Free air tickets – Earn free flight tickets faster than ever
  • Free changes or cancellations - Keep your worries aside with Zero Cancellation or Change fee
  • Enjoy your travel - Get free upgrades, complimentary meals, priority check-in and preferred bag-out
  • Earn points on all spends done on air fare and on add-ons purchased
  • Earn additional points for booking directly on SpiceJet website and mobile app.

SpiceClub is your key to free flight tickets and many exciting benefits. By becoming a member of the program, you can enjoy various complimentary benefits during every flight journey and you get closer to earning free flights. You earn SpiceClub points for all your SpiceCash Top up, spends done on air tickets and addons, and additional points for booking directly on SpiceJet website and app. Redeem these points for free flights, free meals, free upgrades to SpiceMax and much more.

SpiceClub is the only airline program in the country with the following exclusive benefits

  • Transparent value of points earned – SpiceClub loyalty points are equivalent to real cash; each point has a value of 50 paise.
  • No redemption threshold – all members from Silver tier onwards do not have to wait for accumulation of points. Members can redeem point balance as low as 100.
  • Redeem points for flights and add-ons – Members have a choice of redeeming points against meals, upgrades, and excess baggage or flight tickets.

SpiceClub Registration

Any individual can become a SpiceClub member simply by registering on our official website https://book.spicejet.com/Register.aspx and SpiceJet mobile app (download link).

Who can be a SpiceClub member?

All Indian nationals above the age of 18 years can become members of SpiceClub.

All existing SpiceClub members are automatically enrolled in the new program. Members can use their existing credentials to login in to their accounts.

Your SpiceClub login ID is your mobile number that you had mentioned during registration. The login Id must start from country code (91 in case of India) followed by the mobile number. Post entering the mobile number, the customer must click on “the forgot password” option to retrieve/reset the password.

No changes can be made to Name, PAN number, DOB or Emailer address. However, in case of spelling mistake in the name, members can send a mail to custrelations@spicejet.com with a valid identity proof (Aadhar card, PAN card, Driving license or Passport).

Tiers

SpiceClub has four tiers, namely Classic, Silver, Gold and Platinum. The benefits keep increasing with the tiers. Each tier requires a certain number of flights and spends to enter and retain. Check the tier benefits table here.

How can I upgrade my SpiceClub membership tier?

To enter a tier, members must make the required flight journeys and spends.Click hereto check the eligibility.
Tier upgrade is also available to select members on invitation through Spicejet on paid basis. Eligible members would be invited via email or SMS for paid entry.
Paid upgrade is purely basis SpiceJet’s discretion and would be offered to select customers only.

Each tier is valid for a period of 12 months from the date of entry.

Yes, as soon as a member completes required flight journeys and spends, he/she would automatically be upgraded to the next eligible tier.Click here to check your eligibility.

Total Flight count and total spend of each tier will be calculated on the basis of the flights flown.

To retain the tier, members have to make the minimum required bookings and spends for the tier.

In case a member does not complete the required flights and spends, he/she would be downgraded to the previous tier basis his actual flights taken and spends completed in the duration of 12 months.
For a select few members, SpiceJet would give an option of retaining the tier by paying a nominal amount. Such an option would be extended purely on discretion of SpiceJet and is extended only on invitation basis.

A member is eligible to be upgraded to the next tier as soon as he/she completes required flight journeys and spends for the next tier.

No, all the benefits in terms of discounts and vouchers associated with all the tiers (i.e club comfort, club privileges and other benefits) are only valid for members. No other passenger in the same PNR can avail these benefits.

No, discounted rate/ Voucher/promo code of each tier cannot be combined with any other offer and promotion running on SpiceJet.

Loyalty Points

Earning of loyalty points

SpiceClub Loyalty Points are reward points given by SpiceJet to SpiceClub members for completing a journey with SpiceJet. Members can earn these points at multiple instances by making flight bookings and purchasing add-ons with SpiceJet.Click here to check loyalty points associated with each tier.

What is the eligibility criteria to earn loyalty points?

SpiceClub Loyalty Points will be accrued by the member only in his/her name (on which the SpiceClub user account is created/registered) after completion of the journey.

Each point has a value of INR 0.50.

Yes, the members can earn up to 200 additional points for all tickets booked directly through the SpiceJet website, m-site and mobile app.

Yes, a member can earn loyalty points by claiming points on the bookings not done through Spicejet website and mobile app. The points can be claimed after completion of a trip by logging in to the SpiceClub account. Member needs to enter the PNR in the ‘claim your points’ section to earn the loyalty points. System will identify the member by First Name/last name/mobile number/ e-mail ID and points will be credited within 24 hours.

No, SpiceClub loyalty points can only be earned on bookings made by members for themselves. In case of multiple passengers on a PNR, a member would earn points in proportion to the amount spent for his/her on ticket or any add-on services purchased for self.

No, points accrued/accumulated by a member cannot be transferred to friends and family.

SpiceClub loyalty points come with a validity of 24 months from the date of earning.

No, the loyalty points earned under SpiceClub cannot be exchanged and/or refunded.

Customer can earn free flights either by collecting points equivalent to the amount of the ticket or by entering in Gold or Platinum tier.Click here to check the benefits table to learn more about it.

Redemption of Loyalty Points

Redeeming SpiceClub loyalty points is very simple. Customer needs to login to their SpiceClub account on SpiceJet website and app. Once you log-in, you would be able to see your points under the SpiceCash Tab on the payments page. Member must select the required option along with the number of points to redeem.

What all can I buy with my SpiceClub loyalty points?

A member has the option to pay with SpiceClub loyalty points for booking flight tickets or to pre-book any add-on like meals, excess baggage, SpiceMax etc. Member may opt to pay a part of the ticket price with SpiceClub loyalty points.

All members from Silver tier onwards need minimum 100 points to redeem. However, Classic tier members need minimum 500 points to redeem.

No, PNR made through Loyalty Points will not accrue any loyalty points. In case a PNR is booked with a combination of different payment methods including loyalty points and one of the other payment modes, loyalty points will be accrued/accumulated for the amount paid through the other payment mode.
For e.g.
- Total booking amount: INR 5000
- Payment done through loyalty points: INR 1000
- Payment done through other modes: INR 4000
*Then points will be credited to the member on INR 4000

SpiceClub SpiceCash points

Top-up of SpiceCash points

SpiceClub Top-up is the amount of money loaded by a member in his SpiceClub wallet account. SpiceClub Loyalty Points are earned by customers after completing a journey with SpiceJet. These are reward points given by SpiceJet which a customer can accumulate to book flights or purchase add-ons like meal, seat upgrade etc.

How can I top up my SpiceCash balance?

You can topup your SpiceCash balance using a credit/debit card issued in India or through netbanking.

Yes, every member is eligible for certain loyalty points as an incentive for every INR 100 worth of top-up in their SpiceClub account on www.spicejet.com or mobile app. Click here to check loyalty points eligible for each tier on every top-up done.

No, there are no charges involved in topping up SpiceCash in SpiceClub account.

A member can top-up a minimum of INR 1000 in a single transaction. maximum of INR 10,000 SpiceCash Points can be loaded in a calendar month and upto a maximum of Rs.1,00,000 in a financial year.

Maximum Spice Cash Points that a member can retain in his / her account at any given point of time is INR 89,000.

Redemption of SpiceCash points

Redeeming SpiceCash is very simple. Customer needs to login to their SpiceClub account on SpiceJet website and app. Once you log-in, you will be able to see your points under the ‘SpiceCash’ tab on the ‘Payments’ page. Member must select the required option along with the number of points to redeem.

What is the validity of SpiceClub SpiceCash Points?

SpiceClub SpiceCash points come with no limit on validity dates and these points never expire.

No. The SpiceCash Points under SpiceClub cannot be exchanged, transferred and/or refunded.

Yes. A PNR made through SpiceCash points is eligible to accrue or accumulate Loyalty Points.

No. The SpiceCash Points under SpiceClub cannot be exchanged and / or refunded.

Only Debit / Credit Cards issued in India shall be accepted to top up SpiceCash Points in a SpiceClub account or for any transaction.

Existing SpiceClub Members

All existing members would automatically be transferred in the Classic Tier of the program and members can use their existing login ID and password to access the new program.

I have point balance in my SpiceClub account, will I get those points in the new program ?

Yes, all existing points including SpiceCash Topup, Incentive and Loyalty points under a member account would be transferred to the new program.

Value of each point (Loyalty points) under the new SpiceClub program is INR 0.50 which was INR 1 under old SpiceClub program. However, there is no change in the value of SpiceCash and would remain same at INR 1 only.

A member holding 500 points under the existing program would get 1000 points. All member point balance (for Incentive and loyalty points) would double in the new program. This is done to ensure that the members get equal value under the new program.

No loyalty points will be credited for the booking done from 27th July 2018 – 17th Aug 2018.

Free Flight Tickets

Earn points every time you fly with SpiceJet, and on purchasing add-ons like meals, excess baggage, etc. What's more, redeem them and fly for free. Also, get a free flight ticket every 10 flight bookings.

Free Change/ Cancellations

Here's the best part. With SpiceClub, enjoy all the benefits but attract no penalties. Get up to 2 free changes/cancellations on your flight bookings.

Free SpiceMax Upgrades

Enjoy Complimentary seat upgrades. Max up your comfort with a free upgrade to SpiceMax, and enjoy extra leg-room, complimentary meal and beverage, besides free priority check-in, baggage out and boarding.

Complementary Meals

Loyalty rewards taste great, indeed! Get up to 4 complimentary meal vouchers when you book your air travel with SpiceJet's Loyalty program, SpiceClub. On board meals never tasted this good.

Cut the Queue

As our privileged SpiceClub member, enjoy YouFirst- Free priority check-in and Free preferred bag out first every time you fly with SpiceJet.

Preferred Seats

Window or aisle? You pick. Get free seat selection when you fly SpiceJet. Check the flight seat availability, select your favourite flight seat from the ones available in the seat map, and reserve it.

Discounts and Bonus Points

Enjoy cheap airfares; attractive discounts & flight offers as well as great add-on benefits. Earn flat 100 Bonus points on SpiceJet bookings and up to 600 bonus points after every 3rd flight booking.

Exclusive Deals

Carry over the benefits of your loyalty reward points to shopping too! Get access to the hottest exclusive deals with a variety of our partner brands from hospitality, lifestyle, retail, F&B and more.

Why SpiceClub?

Earn Double Points

Earn loyalty points on every top-up and redemption of spicecash done.

Instant redemption

Instantly redeem your points to book travel to the destination of your choice

Member privileges

SpiceClub tiers offer exclusive like priority check-in, free upgrade, free seat selection etc.

Dedicated Support

Call our customer support anytime for any queries.



Spicy Tip of the month

Now earn points on bookings done from anywhere.

To claim points, log on to your SpiceClub account and enter the PNR in “Claim your points” section post completing your travel. But, get upto 400 Bonus Points if you book directly on SpiceJet.com or SpiceJet Mobile App.

All members from Silver tier onwards would get 4 Points per INR 100 loaded in SpiceCash. Classic tier members get 2 Points per INR 100 loaded in SpiceCash.

What Members Say?

  • I registered as a SpiceClub member recently and am very happy with the facility. The add-on benefits are many and comforts are excellent.

    Meghna SherigarInterior Designer
  • I registered as a SpiceClub member recently and am very happy with the facility. The add-on benefits are many and comforts are excellent.

    Meghna SherigarInterior Designer
  • I registered as a SpiceClub member recently and am very happy with the facility. The add-on benefits are many and comforts are excellent.

    Meghna SherigarInterior Designer
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Terms & Conditions

This Agreement contains the complete terms and conditions that applies to an individual's or entity's participating in the SpiceClub Program (the "Program"). As used in this Agreement, "we", "us", or "our" means SpiceJet Limited including but not limited to our successors and assigns, as the case may be, and "you", "your" means the person taking membership in the Program. Our "site" means, collectively, the www.spicejet.com website, our mobile website and our mobile applications.
Our revamped Program is going to be live from August 17, 2018 wherein the Program is structured on tier basis with different benefits attached to different tiers. However, please note that Spice Loyalty Points earned and/ or top-up done on or before July 26, 2018 will be as per the old earning structure and will be migrated to new system and none Spice Loyalty Points will be credited for the bookings made between July 27, 2018 to August 17, 2018.

  1. Enrollment in the Program ( "Membership") is limited to parties that lawfully can enter into and form contracts under applicable law. For example, you have to be 18 years or above to enroll in this Program.
  2. Membership is only available to individual and/ or entities who have Permanent Account Number (PAN) and is non-transferrable/ non-assignable to any other individual, trust or estate.
  3. In the event wherein more than one account number is assigned to the same individual and/ or entities, SpiceJet reserves the right to merge the two accounts.
  4. Please note that changes in the SpiceClub User ID is not permitted once enrolment process is completed.

  1. Member in one tier will only be eligible for next tier if total number of flight count and total amount spent (as provided under below table) is met within a year from the date of Membership and/ or up gradation of tier which shall be calculated on the flown basis only.
    Tier Eligibility Classic Silver Gold Platinium
    Total number of flights Entry level 5 15 30
    Total amount to be spend (in INR) Entry level 25,000 75,000 1,50,000
  2. Please note that on every up gradation of tier your flight count and total amount spent of will be reset to zero.
  3. Validity of your tier shall be for a period one (1) year from the date of entry into said tier. In the above said period of one (1) year you are required to meet tier eligibility criteria (as provide in above table) to upgrade yourselves to next tier. If the above said criteria is not met by you, your tier stay will be downgraded to previous tier.

  1. Benefits associated with each tier like club comfort, club privileges and other benefits can be availed by registered member only under the Program.
  2. Discounted rate/ voucher of each product cannot be combined with any other offer of same product/ offer/ voucher.

  1. “Spice Loyalty Points” refers to all rewards earned on purchase and utilisation of our all domestic/ international flight bookings and/ or domestic/ international flight ADDONS.
  2. You can book our flight tickets and/ or any ADDONS via our site and earn Spice Loyalty Points. Our system will identify the PNR as you by your first name/ last name/ mobile number/ E-mail ID and the said Spice Loyalty Points will be credited against your PNR.
  3. In the event wherein you have made the booking through any of our partner or other channels, you will have to claim your Spice Loyalty Points under SpiceClub login by providing the details of said PNR.
  4. Spice Loyalty Points will be accrued by you only on your name (on whose name the Membership exist) for the bookings made for yourself only, after completion of your journey.
  5. Please note that in any of the following events Spice Loyalty Points will not be accrued:
    1. Any booking made through accrued Spice Loyalty Points
    2. In the event wherein you make a booking with different payment method including Spice Loyalty Points as one of the payment mode, Spice Loyalty Points will be accrued/ accumulated on pro-rata basis only for the amount paid through other payment mode.
  6. Spice Loyalty Points accrued by you will expire in two (2) years from the date Spice Loyalty Points has been credited into your account.
  7. You can redeem your Spice Loyalty Points against purchase of any product (like flight bookings or ADDONS) available on our site. However, please note that a minimum 500 Spice Loyalty Points is required for redemption against any such purchase in classic tier.
  8. Spice Loyalty Points earned by you is non-exchangeable.

  1. "Spice Cash Points" refers to the amount topped up in SpiceClub account through any payment mode like credit card/ debit card/ internet banking.
  2. You can increase your Spice Cash Points by way of top-up in accordance with below:
    1. Minimum Spice Cash Points that you can top-up in one transaction is limited to INR 1000/- only.
    2. Maximum Spice Cash Points that you can top-up in one transaction is limited to INR 35000/- only.
    3. Maximum Spice Cash Points that you can retain in your account at any given point of time is limited to INR 89,000/- only.
  3. Spice Cash Points purchased under the Program cannot be exchanged and/ or refunded.
  4. Only debit and/ or credit cards issued in India shall be accepted for top-up of Spice Cash Points in a SpiceClub Member’s Account or for any transaction.

  1. If you choose to make any changes/ cancellations in any of your bookings for which a part/ full payment is made by Spice Cash Points and/ or Spice Loyalty Points, then deductions shall be done on the basis of first-in first-out.
  2. All other terms of carriage of as available at www.spicejet.com/Tnc.aspx, and applicable terms and conditions shall also apply.
  3. SpiceJet reserves the right to modify, alter, amend and/ or change any and/ or all of the terms and conditions, made applicable to SpiceClub, at any time without prior notice.
  4. In the event of any misuse or abuse of your Membership by you, we reserve the right to deny the offer or cancel the booking.
  5. The maximum liability of SpiceJet in any event for any valid claim arising out of SpiceClub Membership shall be limited to the amount paid by the Member
  6. For any credit/ debit card and net banking related claims, you should contact your respective banks and we will not be liable to entertain any such claims.
  7. Any person subscribing to Program shall be deemed to have accepted the applicable terms and conditions.
  8. Any disputes arising out of your Membership or any of the booking made hereunder shall be subject to the jurisdiction of the courts situated at New Delhi, India.
X

SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333