FAQ's - Booking

    How do I book my flight?

    • Log on to our website that is www.spicejet.com, look at the availability of flights and the available fares, select the flight and fares, agree to our terms & conditions, fill in your particulars, complete the payment process, and finally generate an itinerary.
    • Call SpiceJet's 24-Hour Reservations +91 987 180 3333, +91 965 400 3333
    • Go to any SpiceJet's walk-in airport ticket counters or sales offices.
    • Or, you can book a seat at any of the Travel Agents .

    Once your payment has been made, you will be issued a passenger Booking Reference Number(PNR), and your Travel Itinerary (your reference, receipt and booking detail) will be provided in person or emailed to you. Alternatively it can be collected at our airport sales counter, just outside the terminal. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for. Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the “Itinerary Printout Fee – INR 100” column on the printout.

    Can I make a group booking on SpiceJet?

    More than 10 passengers may be booked as a group, for the same kindly contact the Group desk at groupdesk@spicejet.com

    Can I book and hold a reservation and pay later?

    Yes, passengers can hold the reservation and pay later when booking at least 2 clear days prior to their flight departure day. The booking can be on hold up to a maximum of 24 hours from the time of booking of any flight and will be automatically cancelled if full payment is not made by that time. This facility is only available through our Reservations or by having your travel agent contact us.

    How far in advance can I book a flight?

    SpiceJet's inventory is available until 31st August, 2019.

    Do I receive a ticket when I book a seat on a SpiceJet flight?

    No. SpiceJet is truly a ticket-less airline. We've removed tickets from our service along with the costs associated with them. These savings are passed on to you, the passenger, and that means we're able to offer you a better fare for our services. SpiceJet offers a printed itinerary with a reference number and the details of the reservations.

    How do I pay for my booking?

    There are five ways to pay for your SpiceJet booking :

    • With effect from 07 Jun' 18, the revised applicable non-refundable convenience fee shall be levied on all transactions completed as per the table given below:
      Convenience Fee (per passenger per segment)
      Transaction Channel Domestic International
      Credit & Debit cards Charges INR 225 INR 350
      Internet Banking Charges INR 225 INR 350
      Airport Ticketing Counter Charges INR 225 INR 350
      Booking Made from Reservation INR 225 INR 350
      Any other SpiceJet payment mode INR 225 INR 350
      Payment made through UPI INR 125 INR 125
    • For flights booked through the nationwide Reservations - using your MasterCard/Visa Card/Amex Card.
    • For seats booked at the SpiceJet Airport Sales Center, with cash or using your MasterCard /Visa Card/Amex Card.
    • For seats purchased with one of SpiceJet's preferred travel agents using cash or your applicable credit/debit cards.

    Does SpiceJet accept foreign (Non-Indian) Credit Cards?

    Foreign (Non-Indian) Credit Cards / Debit Cards are accepted by SpiceJet under the following conditions:

    • Visa, MasterCard and American Express Cards are accepted.
    • For all foreign (Non-Indian) credit / debit card payments, the card must be produced for physical verification at the airport check-in counter if the passenger is the cardholder. Incase the cardholder is not traveling, it is mandatory for the passenger to furnish to the airport check-in staff a physical copy of the front side of credit / debit card duly authorized by the cardholder, along with cardholder’s valid proof of identification. In the absence of such credit / debit card or copy and/or identity mismatch, we will be constrained to refuse the boarding.

    When do you charge my credit/debit card after I have made a booking on-line?

    SpiceJet booking process will be complete only after the payment has been made by the passengers. SpiceJet has made arrangement for on-line payments through credit card. Your payment will be processed immediately.

    How can I book a seat without a Credit/Debit Card?

    If you don't have a Credit/Debit Card and would like to make a payment for a SpiceJet flight you can go to any of our ticketing/sales offices at airports or to any of our preferred travel agents and pay cash. You can also make the booking online with internet banking.

    Can I change/cancel my reservation (name, date and time changes)?

    Name changes on a confirmed booking are strictly prohibited. If you wish to change any of the details of your booking e.g. date and time or cancellation of your booking, you must inform us of your changes/cancellation at least 2 hour prior to scheduled departure of your flight. With effect from 7th April 2016, for all domestic sectors any change to the booking will attract a fee of INR 2500 (w.e.f. 6th September 2018) per passenger one way per change. With effect from 1st November 2017, for all domestic sectors cancellation to the booking will attract a fee of INR 3000 or base fare plus fuel surcharge per passenger per sector per cancellation, whichever is lower. Any difference of fare will be charged additionally as applicable. Changes/Cancellation to your booking can be done at our Reservations or at any of our SpiceJet's Airport Sales Centers or online through the SpiceJet site. Changes / Cancellation within 2 hour of departure or failure to check-in for a SpiceJet flight at least 45 minutes prior to the scheduled departure time will result in the fare being forfeited. All fees are subject to change without notice. All promo/sale fares are refundable (only statutory taxes). Changes are permitted at regular charges.

    Can I make an open dated booking on SpiceJet?

    No, SpiceJet does not allow open dated bookings.

    In the event that I miss an onward flight on a connecting airline, as a result of my first flight being delayed, will SpiceJet put me on next available flight or refund my ticket?

    No, SpiceJet operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying SpiceJet or another carrier. An exception shall be made for SpiceJet’s connecting flights that are offered by the system as 'connections'.

    Is a SpiceJet booking valid for travel on other airlines?

    No, definitely not!!

    What happens if my name is not on the list but I am sure I have made a booking?

    If a Passenger has made a booking, they should have a booking number and flight details. If they cannot remember their booking number, they should mention the Passenger’s name (as booked) and SpiceJet’s staff will hopefully be able to find the booking.

    Can I make a booking on SpiceJet if I live outside of India?

    Yes definitely, using applicable credit card(currently Indian cards- Mastercard/Visa/American Express or foreign issued- American Express). SpiceJet offers all its fares in Indian Rupees. Credit cards payments will be converted at your credit card’s current exchange rates.

    Convenience Fee (per passenger per segment)
    Transaction Channel Domestic International
    Credit & Debit cards Charges INR 225 INR 350
    Internet Banking Charges INR 225 INR 350
    Airport Ticketing Counter Charges INR 225 INR 350
    Booking Made from Reservation INR 225 INR 350
    Any other SpiceJet payment mode INR 225 INR 350
    Payment made through UPI INR 125 INR 125

    For amount in other currencies please refer to http://www.spicejet.com/Tnc.aspx Clause [3.1.9] of the T & C for applicable convenience fee.

    What documentation can I use for my expense claims/reports?

    You can use your itinerary provided by SpiceJet. It contains a breakdown of the amounts paid for your travel which you can submit to your company for reimbursement.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333