Reliance Travel Insurance

Specially Designed for SpiceJet Passengers

Reliance Insurance
Insured Name Spicejet
Insured Persons Passengers who travel by Spicejet only
Purpose of travel Personal Business & Leisure only
Cover Inception Flight
Min & Max Travel Days 30
"Period of Insurance" means the period from commencement of insurance cover to the end of the insurance cover or actual trip duration or full utilization of the maximum number of travel days per trip as specified in the Schedule whichever ends earlier.
In Inland normal - "Trip" means a trip starting from the Insured Person's departure of flight from place of origin and back to Terminal in India only or Certificate end date in a Single Trip whichever is earlier.
In Overseas Inbound "Trip" means which activates on policy start date or after your exit from any International Airport in India whichever is later and deactivates upon reaching at International terminal for departure at any International Airport in India for any destination outside India or policy end date in a Single Trip whichever is earlier .
Single Trip shall mean one trip to any destination within the Republic of India during the Policy period, as per details specified in the Schedule to this Policy.
Coverage Sum Insured (in INR ) Deductibles (in INR )
Personal Accident 7,50,000 Nil
Accidental Death only
Emergency Medical expenses, Emergency Evacuation and Repatriation 1,00,000 Nil
Reimbursement of hospitalization expenses due to any accidental injury during the trip
Trip Cancellation & Interruption Upto the original cost of the ticket,subject to maximum of Rs.20,000/- whichever is lower. Nil

The Company shall compensate Insured Person as hereunder if a trip is canceled or interrupted within 15 days before the inception of risk due to any of the following reasons:

  1. Unforeseen illness, injury, or death of the Insured Person’s family member (Self, Spouse, Dependent children) injury or illness must be so disabling as to reasonably cause a trip to be canceled or interrupted;
  2. Inclement weather conditions causing cancellation of the trip; ("Inclement Weather" means any severe, catastrophic weather conditions which delay the scheduled arrival or departure of a common carrier but not including normal, seasonal climatic/weather changes.).This must be authenticated by a letter from the common carrier.
  3. The Place intended to be occupied by the Insured Person for purposes of his/her stay during the trip or the destination being made uninhabitable by fire or flood. (subject to Trip being cancelled after waiting period of Trip Delay. Claim will be payable either under Trip Delay or Trip Cancellation)
  4. The Insured Person being abducted;(Claim will be payable either under Trip Delay or Trip Cancellation)
  5. The Insured Person being the victim of a felonious assault within 10 days prior to the departure date, provided that the Insured person (including any member of their family*) is/are not principal or accessory in such felonious assault.(Claim will be payable either under Trip Delay or Trip Cancellation)
  6. A terrorist incident in a City/destination listed on the Insured Person’s itinerary within 30 days of the Insured Person’s scheduled arrival. “City” means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas or airspace. This will be subject to booking of such Trip 30 days before actual travel date(Claim will be payable either under Trip Delay or Trip Cancellation)
Trip Delay Rs 1,500/- per 5 hour delay period ,subject to maximum upto Rs.10,500/- 12 Hours

The Company shall reimburse the Insured Person the reasonable additional expenses incurred by the Insured Person if his/her trip is delayed for more than the specified hours beyond the scheduled time, as mentioned in the Schedule. Incurred additional expenses must be supported by receipts. This benefit is payable only once per trip for:

  1. Unforeseen illness, injury, or death of the Insured Person or Family Member of the Insured Illness or injury must be so disabling as to reasonably cause a travel delay.
  2. Termination of employment or layoff affecting the Insured person, provided that the Insured person, as the case may be, has been employed with the employer for at least five continuous years.
  3. Inclement weather conditions causing delay. This must be authenticated by a letter from the common carrier. ("Inclement Weather" means any severe, catastrophic weather conditions which delay the scheduled arrival or departure of a common carrier but not including normal, seasonal climatic/weather changes.)
  4. The place intended to be occupied by the Insured Person for purposes of stay during the trip or the destination being made uninhabitable by fire, flood, vandalism, burglary, or natural disaster.(Claim will be payable either under Trip Delay or Trip Cancellation)
  5. The Insured Person being abducted or quarantined.(Claim will be payable either under Trip Delay or Trip Cancellation)
  6. The Insured / Insured Person being the victim of a felonious assault within 10 days prior to the departure date, except where the insured/insured person or any Family member of the Insured has been a principal or accessory in the commission of the felonious assault.(Claim will be payable either under Trip Delay or Trip Cancellation)
  7. A terrorist incident in a City/destination listed on the Insured/Insured Person’s itinerary within 30days of the Insured/Insured Person’s schedule arrival. “City” Means an incorporated municipality having defined borders and does not include the high seas, uninhabited areas or airspace. This will be subject to booking of such Hotel 30 days before actual travel date (Claim will be payable either under Trip Delay or Trip Cancellation)
  8. Delay by the common carrier. This must be authenticated by a letter from the common carrier.
  9. Lost or stolen travel documents along with FIR and subject to such loss occuring after booking of such trip atleast 15 days before actual travel or start date of policy whichever is later.
Loss of checked in baggage 50% or 10% per baggage or per article limit subject to maximum of Rs.10,000 Nil
Compassionate return trip by the Insured Return trip expenses for the Insured limited to 30,000 Nil
Personal Liability 2,00,000 Nil
Premium for 30 days - Per Passenger 179 (Inclusive of S.T.)
Policy to be issued to the customers who is the citizen of republic of India and having permanent place of residence in India. Policy cannot be issued to foreign nationals.
Warranted that Purpose of visit will be either leisure or personal business only
Personal Accident : Any one Accident - Max Rs. 5 lakh & 25 people in particular group / Any one Year - Max Rs. 30 lakh & 25 People in a group
Warranted that the Trip Cancellation and Interruption, Trip Delay, Total Loss of Checked in Baggage and Delay of Checked in Baggage is covered for Air Travel Only.
Loss of checked in baggage due to Delay in delivery is sub limited to INR 5000 under Total Loss of checked-in baggage or INR 5,000 whichever is lower with 12 hours deductible
Any claim arising out of sporting activities in so far as they involve the training or participation in competitions of professional or semiprofessional sports persons is excluded.
Not applicable if insured is traveling to places like Mansarovar / Amarnath / Badrinath.
Subject to the terms, conditions and exclusions of the Reliance inland Travel Care Policy.
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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333