Reliance Travel Insurance

FAQ’s

What is Reliance Inland Travel Insurance – Specially designed for SpiceJet Passengers?

Reliance Inland Travel Insurance – Specially designed for SpiceJet Passengers is an insurance program that RELIANCE General Insurance Company LTD offers to passengers of SpiceJet.

This program is designed with domestic travelers needs in mind and is available via SpiceJet online booking system. Please note that the program was launched on 1st July’2016 and is not available for flight bookings prior to that date.

How do I purchase Reliance Inland Travel Insurance?

Travel Insurance can be purchased through below mediums:

  • www.spiceJet.com during flight booking
  • Manage My Booking (if not purchased during flight booking)
  • Web Check-in (if not purchased during flight booking)
  • 24-Hour Reservations helpline numbers: +91 987 180 3333, +91 965 400 3333

Who can purchase Reliance Inland Travel Insurance?

Passengers travelling with Spicejet network can only purchase the Travel Insurance. Travel Insurance can be purchased for Adult / Child / Infant.

Is there an age limit to be covered under Reliance Inland Travel Insurance?

No, there is no age barrier to select or purchase Reliance Inland Travel Insurance

What is the fee of Reliance Inland Travel Insurance?

Fees of Domestic Reliance Travel Insurance is INR 179 per passenger per journey including all applicable taxes for 30 days.

Can I purchase Reliance Inland Travel Insurance if I'm travelling for more than 30 days?

No, travel insurance covers the passenger(s) for a period of 30 days from the date of commencement of journey on SpiceJet.

In case of a round trip purchased on SpiceJet the coverage will end with the return journey to the originating station or 30 days from the date of commencement of policy whichever is earlier.

Case 1 (one way journey): If you are travelling one-way only, then the policy is valid till 30 days from the date and time of travel. Example - Suppose you are travelling Delhi – Mumbai on 1st May 2016, then you are covered till 30th May 2016, even though your travel with SpiceJet was completed on 1st May 2016).
Case 2 (round trip journey): If you are travelling on round trip journey, then also the policy is valid till 30 days from the date and time of travel. Example - If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 30th May 2016 then you can buy a policy from SpiceJet and the validity of 30 days will expires on the return journey date itself. In case of return ticket, Policy is covered till the date of return to origin city or 30 days whichever is earlier.
Case 3 (round trip journey): If you are travelling on round trip journey, and your return journey is beyond 30 days from the start date, then your return flight shall not be covered under the insurance policy as coverage will end in 30 days from the date of commencement of policy. For example –If you are travelling from Delhi - Mumbai – Delhi on 1st May 2016 and returning back to Delhi on 15th June 2016 then your return flight shall not be covered under the Reliance Inland Travel Insurance.

Am I still covered by Reliance Inland Travel Insurance if I catch a connecting flight to a different destination?

Coverage like trip cancellation, flight delay is only limited to SpiceJet flights. However, other coverage is applicable during the validity period of the policy.
For example: If you are travelling From Delhi to Chennai on 1st June 2016 via Mumbai. You take Delhi to Mumbai flight on SpiceJet and from Mumbai to Chennai you take another mode of transport other then SpiceJet, you would be entitled for benefit other than trip cancellation and flight delay which would only be restricted on SpiceJet flight. For other modes of transport, you would be covered only for rest of the benefits.

Who would be the beneficiary under this policy?

Benefits will be paid to the Insured Person's bona fide legal heir in the event of loss of life under the Accidental death Benefit. All other benefits will be payable to the Insured Person wherever applicable.

What do I do if I encounter an accident while covered?

Contact Reliance General Insurance at

Reliance General Insurance,
3rd Floor, Krishe Block, Krishe Saphire,
High Tech City Main Road Madhapur, Hyderabad-500081, Andhra Pradesh.
Toll Free Helpline: 1800-3009 or at
E-Mail ID rgicl.services@relianceada.com

Can I cancel my Reliance Inland Travel Insurance?

Travel Insurance once purchased cannot be cancelled.

Is my Reliance Inland Travel Insurance refundable?

Travel Insurance once purchased is non-refundable.
However, if SpiceJet cancels the flight before the start of policy date i.e. departure date, then the amount of policy purchased will be fully refunded to customer ‘or’ if user cancels the flight ticket due to unforeseen circumstances like death / illness in family etc.

Once I purchase the policy can I change the date of my travel?

Yes, you may change your travel date. The Travel Insurance validity will be changed in accordance to the change in travel date.

In case of round trip journey, the Travel Insurance validity will not be extended if the return flight is changed for travel beyond 30 days from onward flight. In this case, the return flight will not be covered under the Travel Insurance and the Insurance amount shall not be refunded. Travel Insurance will only be valid for 30 days from the date of departure.

Do I have to carry a copy of my Certificate of Insurance with me when traveling?

We encourage you to carry a copy of your Certificate of Insurance while travelling.

What should I do if I did not receive or lost my Certificate of Insurance?

Your Reliance Inland Travel Insurance was successfully processed if it is reflected on the Confirmation Page and in your SpiceJet Itinerary.

To get a copy, simply call Reliance General Insurance at:

- Toll Free No 1800 3009
- Email at : rgicl.services@relianceada.com

Mention your Certificate Number (if available), Full Name, Flight Booking Number, PNR No., Travel Dates and Date of Purchase. The policy will be e-mailed to the email address provided by you.

Where can I get the full terms and condition of my Reliance Inland Travel Insurance?

The full terms and conditions of your Reliance Inland Travel Insurance are available in Policy Wordings (Domestic Policy Wordings to be linked).

What kind of benefits do I get with Reliance Inland Travel Insurance?

For detailed information about the benefits available under Reliance Inland Travel Insurance, please visit Product Description and Policy Wording.

Below is a quick summary of what these benefits mean:

Coverage Sum Insured (in INR)
Personal Accident (Death) 7,50,000
Emergency Medical Expenses
(Reimbursement of hospitalization expenses due to any accidental injury during the trip)
1,00,000
Trip Cancellation & Interruption Upto the original cost of the ticket, subject to maximum of Rs.20,000/- whichever is lower.
Trip Delay Rs 1,500/- per 5 hour delay period, subject to maximum upto Rs.10,500/-
Total Loss of Checked in Baggage 50% or 10% per baggage or per article limit subject to maximum of Rs.10,000
Compassionate return trip by the Insured Return trip expenses for the Insured limited to 30,000
Personal Liability 2,00,000

What happens to my Reliance Inland Travel Insurance if SpiceJet reschedules my Return Flight?

Your Travel Insurance automatically changes to the new flight if your return flight is rescheduled by SpiceJet provided that it is within 30 days of the policy commencement date.

How will my accidental medical expenses be paid under Reliance Inland Travel Insurance?

You will be reimbursed for accidental medical expenses incurred as a result of an accident as per details in the Policy Wordings.

If I meet with an accident during the trip for how long will the medical treatment be available?

If you meet with an accident during the trip, the policy provides for medical expenses necessarily incurred for treatment up to the validity of policy which is 30 days from the commencement of the policy or return to originating city whichever is earlier.

Does Reliance Inland Travel Insurance cover sports and other similar activities?

No, Reliance Inland Travel Insurance does not cover sports and similar activities. For more details, please refer to the Policy Wordings.

Can I cancel my trip for any reason and get all my money back through my Trip Cancellation Benefit?

The Trip Cancellation Benefit is only applicable for reasons mentioned in the Policy Wordings. Mentioned reasons include unforeseen illness, injury or death of the insured person’s family member (self, spouse, dependent children) injury or illness must be so disabling as to reasonable cause a trip to be cancelled or interrupted.

Does the policy cover pre-existing conditions?

No, the policy does not cover any pre-existing conditions or complications arising there from.

What does my Baggage loss Benefit cover?

The baggage loss coverage is available only if entire baggage has been lost while in custody of SpiceJet.

How do I file a claim?

Please visit Claim Process Domestic for detailed information.

How long is the claim processing time?

Claims will be processed within 15 working days after RELIANCE has received all required documentation.

What is the time limit for filing a claim?

All claims must be intimated to Reliance General Insurance on their helpline within 48 Hours and documents can be submitted within 30 days post expiration of policy.

What do I do if I have any question on claims settlement?

Please visit Claim Process Domestic for detailed information or contact Reliance General Insurance.

Who is responsible and liable for this policy?

The sole responsibility and liability of this policy lies with RELIANCE General Insurance Company Ltd alone. Please contact RELIANCE General Insurance Company Ltd only for all matters related to your policy.