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SpiceJet Announces Appointment of New CFO

Mr. R. Neelakantan returns to airline as CFO; new leadership including experts from Air Asia and Air Asia X in Pricing and Revenue Management, and other senior professionals in Sales, E-commerce, and IT also announced

Gurgaon, March 4th, 2014: SpiceJet Ltd today announced the appointment of Mr. R. Neelakantan as its Chief Financial Officer (CFO). Mr. Neelakantan served as SpiceJet’s CFO earlier from November 2010 to February 2013, and is returning to this role after serving as the Head of Internal Audit for the Sun Group in the interim period.

Mr. Neelakantan established excellent relationships with key stakeholders, and was part of the SpiceJet senior team post the acquisition of the airline by the Sun Group.

“I am delighted to welcome Neelakantan back to SpiceJet as we continue to strengthen our management and transform the airline. Neelakantan’s return further boosts the senior leadership team, which had earlier been boosted by the hiring of new Chief Commercial Officer Kaneswaran Avili who will be joining SpiceJet on April 1. Mr Avili will bring deep LCC experience with him, having been part of the founding team of Air Asia where he served for several years, and subsequently Director of Commercial at Tiger Airways, Singapore,” Said Mr Sanjiv Kapoor, Chief Operating Officer (COO), SpiceJet Ltd.

Mr. Neelakantan’s return to SpiceJet is part of a well-thought out succession plan as outgoing CFO Sam Isaac had previously expressed his desire to move on to pursue other opportunities.

SpiceJet had earlier announced the appointment of Ms Shilpa Bhatia as Senior VP of Sales and Distribution, replacing Mr V. Raja who is retiring at the end of this month. Ms. Bhatia was also with SpiceJet earlier from August 2009 until May 2011, when she served as Head of Corporate Sales and Sales Strategy. Ms. Bhatia joined SpiceJet two weeks ago from the Sahara Group, where she was Global Head of Sales and Strategy for Sahara’s Quest business unit. SpiceJet further announced that Mr Sudhakar Kondisetty has joined SpiceJet as Senior VP of Information Technology, and has been given the charge of unlocking the full potential from IT to help the company innovate as well as save costs.

Mr Kondisetty is a globally experienced IT professional and worked with firms ranging from Cambridge Technology Partners, Ness Technologies, mPhasis, and Aspect Software, and his past experience includes the implementation of Navitaire for two airlines in South East Asia. Mr Kondisetty replaces Mr Virendar Pal, who had also earlier expressed his desire to pursue other opportunities, and is part of the overall succession planning.

Also joining SpiceJet on April 1 as VP and Head of Revenue Management is Fares Azeem Kilpady, who joins SpiceJet from Air Asia X, the long-haul arm of Air Asia where he was Head of Revenue and Management and Pricing. Mr Anurag Jain, who was heading Network Planning and Revenue Management, will now take on the role of Senior VP, Network Planning and Strategy Development.

“I am delighted at the addition of highly talented and experienced professionals with world class credentials to the SpiceJet management team”, said Mr. Kapoor.

“I am particularly delighted to have attracted back to SpiceJet, talented people who had been with the company earlier and are now coming back to help it in its transformation to a New SpiceJet. Their vote of confidence and desire to return to SpiceJet speaks volumes to the efforts and dedication of SpiceJet’s over 5600 employees who are putting all of their hearts into working tirelessly each day to transform the airline that means so much to them, an effort that both customers as well as other stakeholders in the industry are noticing and commenting favorably on.”

SpiceJet also stated that the recent sales and promotions offered by Spicejet over the last two months is normal practice of any well-run low cost airline. The promotions are targeted to achieve few key objectives:

  1. 1. Filling up seats that otherwise will be left empty
  2. 2. Stimulate new travelers and increasing the frequency of existing travelers.
  3. 3. Limited to flights that have capacity that is expected to not fill under normal course

Mr Kapoor stated, “These promotions have been launched by an expert team that is well-versed in LCC revenue and capacity management, and after analyzing the current consumer purchasing profiles and behaviors. These highly fenced and targeted are the best practices of all successful low cost airlines in the world. India is no different in terms of how the market reacts to price stimulation. As a whole these campaigns have helped revenue performance and as well helped stimulate the travel industry and wider economy as a whole”.

About SpiceJet:
SpiceJet is India’s second largest low cost airline with over 19% of market share in Indian domestic market.
SpiceJet connects it’s network using new generation fleet of 42 Boeing 737-800/ 900ER aircrafts, which are of the highest standard in safety and operating efficiency, along with 15 Bombardier Q400 aircrafts that are more focused on enhancing connectivity to Tier II and Tier III cities.

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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333