FAQ's

Special Assistance

    How does SpiceJet classify a passenger and an infant?

    "Infants" are classified as children above 7 days and below 2 years of age on the date of travel and "passengers" are those above 2 years of age on the date of travel. Infants would travel on their parent's/guardian (separate seat will not be provided for infants). Applicable charges would be levied per sector towards the infant’s booking.

    How do I book for an infant?

    Passengers traveling with infants are requested to specify the same at the time of booking. In case they forget to do so they are requested to call the Guest Sales and Reservations number before their date of travel and SpiceJet’s staff will assist them with the booking. A fee of 1000INR per sector is to be paid towards the same. Due to limited inventory for accommodating infants per flight, Passengers are requested to follow the above mentioned procedure when booking children above 7 days and below 2 years of age. A maximum of one Infant is allowed per adult. Proof of age is required, so please carry the Infant's Passport/valid ID (birth certificate) for inspection at the airport on the date of travel. No baby/car seats or push chairs are allowed in the aircraft cabin. No extra seats may be booked for Infants and Infants do not qualify for a free Baggage allowance.

    What should I do if I need special assistance?

    Should you require any special services while you travel with SpiceJet, please call our Guest Sales & Reservation Center and inform our staff of your requirements. We will do our best to accommodate your needs. The Guest Relations Executive shall guide the caller through the formalities (if any) involved.

    What is SpiceJet's policy regarding unaccompanied young passengers?

    SpiceJet will accept children aged between 5-12 years traveling alone as unaccompanied children. SpiceJet will charge a fee of 1500INR for each one-way journey for unaccompanied minors. It is mandatory to produce photo identification at the airport for all unaccompanied minors. Passengers should complete and sign an Unaccompanied Minor Form at the departing airports, We will take charge of their custody and on arrival we require the designated recipient to show identification and sign for the UNM’s custody. During the trip the children will be escorted by our staff throughout the airport processes and seated in the aircraft where our In-flight personnel will keep a watchful eye on them. Passengers aged between 12-16 is a Young Passenger and may travel alone. If the parents/guardians wish their child to be treated as an unaccompanied minor, this can be done. In this case the UNMR procedure will apply. The young passenger is treated with the same care as Unaccompanied Minors. However, a Young Passenger cannot be held responsible for 5-12 years old child, who will be treated as UNMR.

    What are the regulations for expectant mothers traveling on SpiceJet?

    Expectant mothers may travel up to and including the 27 weeks of their pregnancy, and will be accepted between the 28 to 35 weeks only if they are in possession of a doctor's certificate confirming the stage of their pregnancy and stating that they are fit to fly.
    For 28 weeks up to and including 35 weeks duration of pregnancy-The fit to fly certificate must be issued (by the passenger's attending gynecologist/MBBS doctor) at the most 48 hours prior to departure.This certificate will have to be presented at check-in when requested.
    Expectant mothers 36 weeks and above are not allowed to fly on SpiceJet flights.

    Can I request for special assistance for disabled passengers?

    SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.

    Does SpiceJet offer advance and pre-boarding seat selection?

    • Select premium seats for the convenience of extra leg room and/or speedy embarking and disembarking.
    • Passenger between the ages of 15 to 65 without any medical condition(s), and travelling without an Infant, may choose to book a Premium Seat.
    • SpiceJet reserves the right to refuse a Passenger an assigned Premium Seat at the time of check-in incase the above criteria is not met.
    • In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.
    • If you do not wish to pre book, your seat will be assigned at the time of check-in without any charges (as per the availability).

    Can I reserve seats when I check-in?

    SpiceJet allows pre-selection of preferential seats by paying an additional fee at the time of booking or after booking on www.spicejet.com, through the call center and airport ticketing counters. In addition, passenger can also select their preferred seats at the time of web check-in. If no seats are pre-purchased, passenger will be assigned a seat at the time of check-in at the airport. In case of exigencies SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

    Passengers booking a SpiceMax Premium Seat with extra legroom will be entitled to additional benefits such as Priority check-in, Special cabin bag allowance, and Priority baggage delivery.