Indian Armed Forces Personnel

Reservation, Booking and Payment Process

Fares

Cancellations and Changes

Forms Of Payment

SpiceJet accepts MasterCard/Visa Credit cards/Amex Cards. A Non-Refundable convenience fee per passenger will be applicable for all transaction done on www.spicejet.com. Please refer to http://www.spicejet.com/Tnc.aspx Clause [3.1.9] of the T & C for applicable convenience fee.

Check-in Procedures

Passengers require "Indian Armed Forces" Identity card to be carried, for the contract of carriage to be fulfilled. Passengers not in possession of the above valid ID cannot be accepted for boarding.

In order to ensure that our simplified booking procedure are not in any way misused and to protect the interest of our valued passengers, we require identification card to be carried by the Armed Forces personnel at the time of entry into the airport. The identification proof should be produced at the time of check-in & must be in possession of the passengers throughout the journey. The same will also be checked at time of boarding at the Boarding gate.

In case the passengers do not posses both of the above documents, they will be denied boarding.

Itinerary Printouts with the name of the Passenger will be checked at the time of entering the terminal.Passengers who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. Please note that SpiceJet does not have counters at Jammu and Srinagar airport.This can be done on production of the booking reference number.

Check-in Time – Passengers are required to report at the Airport at least 2-hours prior to departure time, at SpiceJet Check-in counters for all flights. Check-in counters for all our flights close 45 minutes prior to departure. SpiceJet will not be able to accept any Passenger reporting after the counters are closed 45-minutes prior to the flight. Any Passenger reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled for any refund, except PSF.

Baggage Allowance

Checked Baggage –SpiceJet allows free checked baggage allowance of 15 kgs per passenger for all domestic bookings, from EX-IXJ and SXR free checked in baggage allowance is 22kgs per passenger per flight. SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-water proof baggage.

Excess baggage can be purchased online, airports and guest sales & reservation centre atleast 12 hours prior from the flight departure as per pre-paid excess baggage slabs: 5kg: Rs.750; 10 kg: Rs.1500; 15 kg: Rs.2000; 20 kg: Rs.2500; 30 kg: Rs.3000. Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundable/ non-reusable. Excess Baggage will be charged at Rs. 250 per kg per flight.

Hand Baggage One piece of cabin baggage of maximum 7 Kg (maximum 115 cm (L+W+H) in overall dimensions on Boeing flights and 50cm+35cm+23cm (Total 108cm) on Bombardier flights) is allowed per passenger. Passengers with infants are allowed an additional piece of hand baggage of maximum 7 Kg not exceeding the size dimensions. Due to airport security regulations, no cabin baggage is allowed on flights originating from Jammu or Srinagar airports.

Hand baggage is accepted in the cabin subject to availability of space in the overhead bin. Restricted stowage space is also under the front seat. In the event of no space being available in the aircraft to stow hand baggage in the overhead bins or under the front seat, it will be necessary to remove and load the same in the baggage hold as per Government Safety Regulations.

In addition to the normal cabin baggage allowance, the following items are provided free of charge:

  1. A ladies purse/hand bag
  2. An overcoat wrap or blanket
  3. An umbrella or a walking stick
  4. A reasonable amount of reading material
  5. A small camera or binoculars
  6. Infant's food for Passengers traveling with Infant on lap
  7. A laptop computer

Oversized or overweight hand baggage (exceeding 7 Kg) is not permitted in the cabin for safety & security reason. Such baggage is required to be checked in and loaded in the baggage compartment of the aircraft.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

Assigned Seating

SpiceJet allows pre-selection of preferential seats by paying an additional fee at the time of booking or after booking on www.spicejet.com, through the call center and airport ticketing counters. In addition, passenger can also select their preferred seats at the time of web check-in. If no seats are pre-purchased, passenger will be assigned a seat at the time of check-in at the airport. In case of exigencies SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Boarding

Boarding gate closes 20 minutes prior to the flight departure for domestic flights. SpiceJet reserves the right to deny boarding and cancel your reservation without refund or compensation, if you do not meet the boarding deadlines.

Special Assistance

SpiceJet carries wheelchair passengers without any charges. Since per flight wheelchair inventory is limited passengers are requested to request for the same atleast 24 hours prior to Scheduled Departure Time of flight. Passengers may however be levied wheel chair handling charges by the concerned airport operator/ handling agency at the departing airport of foreign country and you are requested to check the same from concerned airport of embarkation before your travel plans.

Carriage of animals

SpiceJet permits the carriage of live animals on its flights but booked through cargo services .Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Call Centre and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.

Sports Equipment

Sports/Skiing equipment, Golf bags, Large Musical instruments, Bicycle, Surf Boards, LCD and LED TVs of size more than 39 inches and other such large and/or out of gauge items will be termed as Special Baggage. Special baggage when registered as Checked Baggage will be subject to a handling fee as detailed in the below grid:

Domestic (Within India) INR 1000
International (Ex-India) INR 2000
Ex-Dubai AED 130 {+ DNATA Service Charge (AED 40)}
Ex-Kathmandu NPR 3200
Ex-Colombo LKR 5000
Ex-Kabul USD 40
Ex-Male USD 40
Ex-Muscat OMR 14
Ex-Sharjah AED 130 (+ SAS Service Charge AED 30 )
Policy
  1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
  2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
  3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
  4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
  5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
  6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

Carriage of Weapons / Ammunition

SpiceJet will charge a fee of INR 5000/- per passenger for additional services provided during handling and carriage of fire arm, air gun or ammunition in their checked in baggage. Each passenger is allowed to carry one licensed fire arm (revolver, pistol, rifle) and not more than 50 live cartridges or as mentioned in Passenger’s license whichever is less.

Security Regulations

As per security regulations, Passengers are advised:

  • Not to accept packets or parcels from someone you do not know.
  • Not to leave baggage unobserved at any time, especially within airport area. Unattended baggage may be removed by Airport Security Staff as object of suspicion.
  • To declare before baggage screening / check-in if you are carrying any arms or explosive substance. Concealment is an offence under Aircraft Act and Rules.
  • To carry only one piece of hand baggage.
  • To carry battery cells or dry cells in registered baggage and not in the hand baggage or in any electrical/electronic items. If not carried in registered baggage, such articles are liable to be removed and the airline would not be in a position to hand-over the same at the destination.

Keeping safety of Passengers & equipment in mind, the following Security process has to be followed:

  • Printed travel itineraries will be checked at the time of entering the terminal building. Check-in baggage would be screened through an X-ray machine before check-in. Random physical checks are also carried out for checked baggage in addition to X-ray screening.
  • As per Government of India security regulations, Passengers will be required to undergo personal frisking & their hand baggage x-rayed before entering the pre-boarding sterile area.
  • Checked baggage reconciliation is carried out through an internal matching system. Wherever it is not possible to have the baggage reconciliation, the physical identification of the check-in baggage by the Passengers will be carried out. Unidentified baggage will not be loaded into the aircraft.
  • A secondary security check may also be carried out near the step ladder/boarding gate before embarkation as stipulated by BCAS (Bureau of Civil Aviation Security).

Dangerous Articles in Baggage

For safety reasons dangerous articles, such as those listed below, must not be carried in the Passenger's baggage:

  • Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, and pistol caps.
  • Flammable liquids and solids such as: lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, briefcases and attaché case with installed alarm devices, and oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
  • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Passenger cabin.

In-flight Services

As per Government of India regulations and for the comfort of our Passengers, smoking is not permitted on any SpiceJet flights. Consumption of alcohol is prohibited on all SpiceJet domestic flights.

SpiceJet sells snacks/refreshments and juices on selected flights subject to availability.

Cancellations, Changes in Schedule

In case of circumstances beyond its control (including, but without limitation, meteorological conditions, mechanical failures, acts of nature, force majeure, strikes, riots, civil, commotion's, embargoes, wars, hostilities, disturbances, government regulations, orders, demands or requirements, shortage of labor, fuel or facilities, or labor difficulties of Carrier or others all actual, threatened or reported), SpiceJet may without notice cancel or delay a flight. If due to such circumstances SpiceJet cancels or delays such flight beyond 10-hours, is unable to provide previously confirmed space, or fails to stop at the Passenger's destination point, the carrier shall either:

  • Carry the Passenger on the next scheduled service of SpiceJet on the same sector on which space is available, without an extra charge or
  • Make a full refund for the booking as paid for by the Passenger and shall be under no further liability to the Passenger. In such an event, SpiceJet will make the refund available within 2-weeks, through its Passenger Relations department.

SpiceJet reserves the right to deny any unsuitable passenger

SpiceJet reserves the right to deny any unsuitable passenger whether from improper attire, cleanliness, intoxication or medical concern.

Except in the case of its act(s) or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, SpiceJet shall not be liable for errors or omissions in timetables or other published schedules, or for representations made by employees, agents or representatives of SpiceJet as to the dates or time of departure or arrival or as to the operation of any flight.

Inventory

Limited inventory is available, per flight on a daily basis. The seats are offered on first come first serve basis. If the inventory is sold out on this class, then the passenger may choose to travel a different date where the inventory is available or choose to travel at normal available fare.

Terms and Conditions pertaining to Indian Armed Forces Personnel

  • This facility is extended to serving and retired Indian Armed Forces and paramilitary personnel and their families.
  • Airport Services have to verify the ID card of the passenger prior to check-in.
  • Bookings can be done only by logging onto spicejet.com .
  • Inventory restriction - Limited number of inventory is available under this category per flight in a day. The inventory is served on first come, first serve basis. If the passenger cannot find inventory under this category he /she may choose to travel on a different date when the inventory is available or can choose the normal class fare.
  • Currently we are not accepting Indian Armed Forces personnel for web check-in.
  • All other terms and conditions also apply. Please visit www.spicejet.com/tnc.aspx for details.

The above services and commitments will be honored for Indian Armed Forces personnel availing the services of SpiceJet.
For more details click the above links