FAQ - General

General

    What is it like to fly with SpiceJet ?

    Flying with SpiceJet is FUN, AFFORDABLE & EXCITING! As a low fare airline, SpiceJet believes that flying should be a means of transport for everyone "flying for everyone". We aim to provide our passengers a totally unique flying experience that is safe, reliable and on-time with high level of passenger services.

    Does SpiceJet provide any food or drinks onboard?

    SpiceJet sells hot meals/snacks/refreshments and beverages on selected flights. Payment for the same will be accepted in INR only.

    Where does SpiceJet fly to?

    SpiceJet's network covers - Agartala, Ahmedabad, Aizawl, Amritsar, Bagdogra, Belagavi, Bengaluru, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Dharamshala, Dibrugarh, Goa, Gorakhpur, Guwahati, Hyderabad, Jabalpur, Jaipur, Jaisalmer, Jammu, Jodhpur, Kandla, Kochi, Kolkata, Kozhikode, Madurai, Mangalore, Mumbai, Patna, Pondicherry, Porbandar, Port Blair, Pune, Rajahmundry, Silchar, Srinagar, Surat, Tirupathi, Tuticorin, Udaipur, Varanasi, Vijayawada and Visakhapatnam in India. Our international network covers - Bangkok(Thailand), Muscat(Oman), Colombo (Sri Lanka), Dhaka (Bangladesh), Dubai (United Arab Emirates) , Kabul (Afghanistan) and Male (Maldives) .

    What type of aircraft does SpiceJet fly?

    SpiceJet flies Boeing 737-800's and 737-900 ER's configured with single class with a seating capacity of 189 and 212 respectively. In addition to this SpiceJet has added the Q400 NextGen turboprop aircraft from Bombardier, which can accommodate 78 passengers on a single class configuration.

    When will SpiceJet be flying to new destinations?

    SpiceJet’s aim is to provide affordable efficient air travel. To achieve this objective, SpiceJet will regularly add services to new destinations. Information about the same shall be conveyed to patrons via suitable means of communication.

    What if I just want to obtain flights schedules without making a reservation?

    Passengers may view latest flight schedule from ‘view our latest flight schedules’ link on the website.

    How does someone enter the Airport terminal and Check-in at the counter?

    Itinerary printouts with the name of the Passenger will be checked at the time of entering the terminal and at the check-in counter. Passengers who do not have the same are requested to collect the printouts from the SpiceJet office located outside the departure terminal. This can be done on production of the booking reference number. A charge of INR 100/- will be levied for each print of an Itinerary / Ticket from any of the SpiceJet Ticketing Counters / Offices across India (charges not applicable for fresh bookings). This fee is applicable only on requests for a print of an existing itinerary / ticket, already paid for. Please note the Itinerary Printout Fee towards re-printing of each Itinerary Ticket is reflected under the "Itinerary Printout Fee - INR 100" column on the printout. Passengers are reminded they need to maintain valid (ID) documents with them at airport check-in and throughout their journey.

    What valid ID proof would be accepted at the airport for Port Blair?

    All Foreign Nationals/Non-Indian Nationals/NRI need to carry their Passport with valid documents for their travel to Port Blair(Andaman and Nicobar Island). All NRI must have PIO (person of India origin) or Passport with valid documents.

    Does SpiceJet offer connections to other airlines?

    No, SpiceJet does not offer connections to other airlines and takes no responsibility for missed connections. However, on certain sectors, SpiceJet offers connectivity between two SpiceJet flights (Connected sectors). Booking made for connected sectors will be confirmed under a single reservation number, fees & surcharges will be applicable only with respect to one segment.

    Does SpiceJet offer a frequent flyer program?

    No, we do not offer a frequent flyer program.

    Am I allowed to bring food on board to eat?

    SpiceJet does allow some food items on board. Those include: burgers, sandwiches, cold snacks, non-alcoholic drinks, cookies, and biscuits. Some items not allowed on-board due to hygiene issues are: samosas, pakoras, gravies or pickles. If you have any questions, please contact our Passenger Reservations.

    Can I bring my pets on board with me?

    SpiceJet permits the carriage of live animals on its flights but booked through cargo services. Please refer to the full terms and conditions associated with the carriage of live animals on SpiceJet. Guide dogs for blind Customers are exempt from this rule, but any Customer traveling with a guide dog should make his/her reservation via the SpiceJet Reservations and provide us notice that a guide dog will be traveling. Please note that guide dogs for the blind may not occupy any seat. The Customer is required to bring a moisture absorbent mat, and to place it under the guide dog. Further, the guide dog should be properly trained, restrained and muzzled.

    Can I bring my Sports Equipment?

    Sports/ Skiing equipment, Golf bags, large musical instruments, Bicycle, Surf Boards, LCD and LED TVs of sizes more than 39 inches and other such large and/ or out of gauge items will be termed as Special Baggage. Special Baggage, when registered as Checked-in Baggage shall be subject to a Handling Fee, as detailed in the below grid:

    Domestic (Within India) INR 1000
    International (Ex-India) INR 2000
    Ex-Dubai AED 150 + AED 40*
    Ex-Colombo LKR 5000
    Ex-Kabul USD 40
    Ex-Male USD 40
    Ex-Muscat OMR 16
    Ex-Bangkok THB 1300
    Ex-Bangladesh BDT 2394

    *Additional charges charged by the Service Provider.

    Policy
    1. For any baggage weights exceeding the applicable free checked baggage allowance, the normal excess baggage charges will be charged in addition to the handling fee as detailed in the above grid. Carriage of all Special Baggage’s shall also be governed by applicable terms and conditions contained in SpiceJet Conditions of Carriage with regard to carriage of fragile items, etc.
    2. Passenger travelling on SpiceJet from a Foreign country to an Indian city and travelling onwards by SpiceJet to a domestic sector booked under the same PNR will not be charged any additional excess baggage or handling charges for any Special Baggage at the transit station.
    3. Connecting passengers under same PNR from a foreign Origin country to another foreign country destination via India on SpiceJet will not be charged any additional excess baggage or handling charges for any above mentioned articles at the transit station.
    4. LED/LCD TVs for size 39 inches and below would be treated as normal Check In baggage.
    5. Maximum two (02) LCD / LED TVs can be carried by one passenger as checked in baggage. (Both the LCD/LED TVs to be charged)
    6. Maximum size of LED / LCD TV that shall be accepted for carriage is 55 inches.

    What time does boarding close for my flight?

    Boarding gate closes 20 minutes prior to flight departure.