SpiceJet

Fly For Sure

SpiceJet, the favourite budget airline takes another industry lead to offer a unique product called 'Fly For Sure' for greater customer ease in case of flight disruptions. It entitles a traveller booked on SpiceJet, a guarantee of flying in the next twenty four hours in case of a flight delay beyond (90) minutes, missing a flight (no-show) not exceeding 30 minutes from airport check-in closure of the original flight or a flight cancellation by the airline.

With 'Fly For Sure' you get to fly, in spite of the above unforeseen circumstances. Passenger can purchase this add-on product at Rs. 299 (all-inclusive) while booking for the flight and SpiceJet will reimburse the passenger for an alternate flight ticket (not exceeding double the price of the original ticket or the cost of second ticket, whichever is lower) on the airline of their choice in the same sector of the original booking within 24 hours of the original scheduled booking with SpiceJet.

In order to be eligible to receive the claim benefit, the customer needs to mandatorily submit all required documents/information within seven (7) days of completion of travel on the subsequent booking.

The feature which is currently live is only available for the domestic sector and on the purchase of flights up to two (02) days in advance. The product is not available for booking made for group(s) and/or infant(s) and is non-cancellable and non-refundable in isolation.

  • Fly For Sure (the "Product") is only available for purchase at the time of making retail/ guest booking on www.spicejet.com, and is NOT available via any other channel/ medium, and/ or in any other manner.
  • The Product shall only be available for purchase for flights upto two (02) days in advance.
  • The cost of the Product is INR 299/- (Rupees two hundred ninety nine only), per passenger, per one-way, inclusive of all applicable taxes.
  • The Product is only available for bookings made for travel wherein the origin and the destination, both are within India only.
  • The Product is not available for booking made for group(s) and/ or infant(s).
  • The Product is non-cancellable and non-refundable in isolation.
  • The customer shall be entitled for the benefits of the Product in the following scenarios only:
    • Customer reporting at the check-in counter within thirty (30) minutes of the official time for the check-in counter to be closed for any particular flight; or
    • The flight being delayed for more than ninety (90) minutes; or
    • The flight being cancelled; AND
    • The passenger completing travel (with any airline) on the same sector for which the original booking was made, within twenty-four (24) hours of the time of the originally booked flight with SpiceJet.
  • Upon the customer being eligible to receive the benefit, the following shall be the receivable.
    • Minimum: The amount paid* by the passenger for the booking; or
    • Maximum: Price of the originally purchased ticket, subject to the maximum of twice of the amount paid* by the passenger for the original booking, whichever is lesser.
      *While calculating the benefit receivable by a customer, the amount paid shall first be reduced by a sum of INR 299/- (Rupees two hundred ninety nine only) [cost of the Product].
  • The customer shall only be eligible to receive the benefits in the event, s/he submits all of the following documents/ information:
    • Scanned copy of SpiceJet flight's itinerary, duly acknowledged by SpiceJet's ground staff (for passengers reporting late at the check-in counter); and
    • Scanned copy of a government-issued identity proof (Driving License/Passport/ Aadhaar Card); and
    • Copy of the subsequently purchased ticket; and
    • Boarding Pass of the subsequently purchased ticket; and
    • Travel Certificate (from the airline on which subsequent travel was made); and
    • Bank account details (to which the amount of benefit shall be credited).
  • In order to be eligible to receive the claim benefit, the customer shall mandatorily submit all required documents/ information within seven (7) days of completion of travel on the subsequent booking via email at flyforsureclaims@spicejet.com, beyond which no claims made shall be admissible, and SpiceJet shall be under no obligation to process them any further and/ or refund the cost of the Product paid.\ by the customer.
  • SpiceJet shall process the claim of the customer within forty five (45) working days from the date of receiving all required documents/ information.
  • The customer shall be entitled for the benefits where SpiceJet has either postponed or cancelled the flight, in accordance with the above mentioned scenarios, either on the day of departure or on the next day only. The benefits are not covered for planned cancellations or change in flight schedules beyond 24 hours.
  • SpiceJet reserves the right to modify, alter, amend and/ or change any and/ or all of the terms and conditions herein, at any time without prior notice. SpiceJet also reserves the right to discontinue this service at any time without prior notice.
  • SpiceJet shall be under no obligation to provide any claim/reimbursement(s) in cases where the delay and/ or cancellations have been caused by an event(s) of Force Majeure, i.e., circumstance(s) which are beyond the control of SpiceJet and the impact of which has lead to the delay and/ or cancellation of flight(s), and which could not have been avoided even if all reasonable measures had been taken care of by SpiceJet. Such circumstances, may in particular, occur, including but not limited to, due to political instability, natural disaster, civil war, insurrection or riot, flood, explosion, government regulation and/ or any order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work meteorological conditions, mechanical failures, commotion, embargoes, cancellation/delays clearly attributable to Air Traffic Control, security /safety risks and/ or any other factors that are beyond the control of SpiceJet.
  • All other terms of carriage of SpiceJet as available at www.spicejet.com, and applicable terms and conditions shall apply.
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SPECIAL ASSISTANCE

  • Introduction (Special Assistance):

    Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

    You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

    Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

  • Onboard Facilities:

    Following assistance are available on-board SpiceJet’s aircraft:

    • Assistance in moving to and from seats/lavatory.
    • Help in preparation for eating.

    However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

  • Seating accommodation and aircraft accessibility for differently-abled passengers:

    We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

  • Accessible Lavatories:

    A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

  • SpiceJet offers special services for the following:
    • Wheelchair users or passengers using wheelchairs (mobility assistance);
    • Passengers travelling with crutches/ braces/ other prosthetic devices;
    • Passengers with Visual Impairment;
    • Passengers Travelling with Certified Guide Dogs;
    • Passengers with Hearing Impairment;
    • Passenger travelling with spinal support;
    • Passenger travelling with an assistant for medical purposes;
    • Passengers; with intellectual/ developmental/ learning disabilities;
    • Passengers travelling with Internal Medical Devices;
    • Passengers who require a stretcher;
    • Passengers requiring oxygen aid;
  • Mobility Assistance:
    • SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;
    • SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;
    • Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;
    • If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;
    • Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;
  • Passengers travelling with Crutches / Braces / other Prosthetic Devices:

    Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

  • Passengers with Visual Impairment:
    • SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;
    • If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;
    • SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;
    • If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;
    • You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

    All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

  • Passengers with Hearing Impairment

    If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

    We offer the following assistance:

    • Meet and assist service to escort you to and from the aircraft;
    • Priority boarding.

    We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

    If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

  • Passengers travelling with Spinal Support Equipment (SSE):

    Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

  • Passenger travelling with an assistant for medical purposes:

    For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

    • Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;
    • Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;
    • Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;
    • Has severe hearing and vision impairment and cannot communicate with our cabin crew.
  • Passengers having Autism or Intellectual Disability:
    • Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;
    • While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;
    • Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.
    • The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.
    • Passengers with psychiatric and/ or emotional disorders shall always travel with a suitable personal care attendant.
  • Passengers travelling with Internal Medical Devices:

    If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

  • Passengers who require a stretcher:
    • To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.
    • Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;
    • Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.
    • Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.
    • The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form Medical Condition Download
Fitness Certificate
  • Persons suffering from any disease, which is believed to be actively contagious and communicable.
  • Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure
Medical Information Form (MEDIF)
  • Requirement of oxygen inflight
  • Recent major illness
  • Recent surgery or hospitalisation
  • Use of medical equipment inflight
  • Requirement of stretcher
  • Newborns under 7 days
INCAD Form
  • Reduced Mobility – wheel chair users (Old age/ Arthritis/ physical disability – loss of limbs, paralysis/ neuromuscular disorders – multiple sclerosis, muscular dystrophy)
  • Visually Impaired – vision loss to such extent where it requires additional support.
  • Hearing Disabled – partial or total inability to hear
  • Intellectual/ Learning Disabilities – IQ less than 70; due to mental/ physical impairments, for ex Down’s syndrome, cerebral palsy etc
  • Requirement of stretcher
  • Newborns under 7 days

For any assistance for booking and additional information please contact us at +919871803333/ +919654003333