FAQ's

SpiceJet allows free checked baggage allowance of 15 kgs per guest for all domestic bookings with effect from 09 September 2013. However, domestic bookings made until 08th September 2013 will be entitled to a free checked baggage allowance of 20Kgs per guest, from EX-IXJ and SXR free checked in baggage allowance is 22kgs per guest per flight. SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

In addition, SpiceJet will allow the complementary carry on of one small hand bag in addition to small personal items; such as a ladies purse/hand bag, an overcoat wrap or blanket, an umbrella/a walking stick, a reasonable amount of reading material, a small camera or binoculars, Infant's food for Guests traveling with Infant, or laptop computer.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

Excess baggage will be charged at Rs.250/Kg for each one-way journey.

For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage.

• Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
• Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury
• Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
• Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
• Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
• Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.

No, SpiceJet doesnot offer the facility of through check-in for onward connections with SpiceJet or other carriers. SpiceJet operates only point to point service and our guests will have to check-in seperately for other flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers. Our guests need to check-in separately for any other carrier connecting flights. We don’t take responsibility for any inconvenience associated with missed connections to or from other carriers.

Airport check-in counters will open two hours prior to the scheduled departure time. Guests are encouraged to report at the Airport between 1-2 hours prior to the scheduled departure time. Check-in counters for all our flights will close 45 minutes prior to departure. SpiceJet will not be able to accept any guest reporting after the counters are closed. Any guest reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled to any refund against their one-way fare paid.

SpiceJet offers assigned seating at our airport check-in counters. For preferential seating, SpiceJet offers advanced seat assignment at the time of booking or after booking by paying an additional fee. In additional, passenger can also select seats at the time of web check-in with or without any charge. In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Hopefully this won’t happen but if it should please notify one of our Guest Services Officers immediately and they’ll complete a Baggage Irregularity Report. We will endeavor to quickly locate and expedite it to you. If we can’t find it in seven (7) days we’ll provide lost baggage compensation in the amount of Rs 200 per Kg up to a maximum limit of Rs 3000.

A small hand baggage not exceeding 55cm + 35cm + 25cm (total 115 cm) on Boeing flights and 50cm+35cm+23cm totaling 108cms (42.5 inches) on Bombardier flights. In addition, it may not exceed 7 Kg.

Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

1. Guest travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable.
2. Guest travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, Free Baggage Allowance as permitted by the International Carrier will be given maximum upto 30kgs, provided:

a. Free Baggage Allowance must be reflected on the itinerary of International Flight.

b. The above allowance would be applicable for Adult/Child bookings. Infant bookings does not qualify for the allowance.

Any Baggage weight exceeding 30 kgs would be charged the normal applicable excess baggage charges.

Yes. A fee of 5000INR per sector is to be paid for carrying weapons/ammunitions. Each guest is allowed to carry one licensed fire arm (revolver, pistol, rifle) and not more than 50 live cartridges or as mentioned in Guest’s license whichever is less.

Serving personnel from Defense forces, Para military forces and Police if travelling on duty and carrying an official movement order issued by their concerned department authorizing the carriage of weapon and / or ammunition for official purpose.

Sportsman traveling either domestic or International for a competition or representing the country, will be exempted from paying the charge levied for firearms, air gun and/or ammunition provided they fulfill the following conditions:

• Identification document for the sportsman. Evidence of identity can be established by a photo identity card issued by a government agency or the sponsoring club.
• Valid license/authorization of fire arms and ammunition.
• Bonafide for carriage of arms and ammunition on the basis of a written document issued by the President or Secretary of the sports club sponsoring him/her for the shooting event.

Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.

Excess baggage can be purchased online, airports and guest sales and reservation centre atleast 12 hours prior from the flight departure as per pre-paid excess baggage slabs: 3kg: Rs. 600, 5kg: Rs. 1000; 10 kg: Rs. 2100, 15 kg: Rs.3300. Pre Purchase Baggage once purchased cannot be cancelled in stand alone or used partially. (For e.g if bought 5 kgs and does not want to carry any excess baggage then same is non cancellable OR bought 5 kgs and excess baggage is 4 kg then remaining 1 kg is non-transferable/non-refundabale/ non-reusable).

The free checked baggage allowance on SpiceJet international flights is as follows

The dimensions of the checked baggage should not exceed 158 cm (62 inches) in overall dimensions (L+W+H). SpiceJet does not have a limit on the number of bags; however each bag must not exceed 32 kgs as per airport baggage restriction.

SpiceJet does not accept responsibility for unsuitably packed, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soling, dents) resulting from normal wear and tear or for water damage to non-waterproof baggage.

SpiceJet allows only one piece of hand baggage per guest. The hand baggage allowance is 7 kgs per guest .The dimensions of the hand baggage should not exceed 115 cm (45 inches) in overall dimensions (L+B+H = 55 cm+35 cm+25 cm) on Boeing flights and 50cm+35cm+23cm (Total 108cm) on Bombardier flights. Strolley bags with the above specified dimensions will be allowed. SpiceJet will allow one small hand bag in addition to small personal items such as a ladies purse/hand bag, an overcoat wrap or blanket, an umbrella, a walking stick, a reasonable amount of reading material, a small camera or binoculars, Infant's food for Guests traveling with Infant, or laptop computer. (Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports).

The Excess baggage charges on SpiceJet international flights is as follows.

The currency in which the excess baggage would be charged would be the local currency of the country of departure e.g.- if a Guest is boarding a flight from India then the applicable charge would be in Indian Rupees (INR) and if the origin country is Sri Lanka then the charges would be in Sri Lankan Rupees (LKR).

For safety reasons, dangerous articles, such as those listed below, must not be carried in guest's baggage:

• Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
• Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury Explosives, munitions, fireworks and flares, ammunition including blank cartridges handguns, fire works, pistol caps.
• Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches (these may be carried on the person), radio active material, Briefcases and attaché case with installed alarm devices. Oxidizing materials such as bleaching powder and peroxides.
• Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
• Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions, and toy replicas are prohibited in the Guest cabin.

No, SpiceJet does not offer the facility of through check-in for onward connections with SpiceJet or any other airline. SpiceJet operates only point to point service and the guests will have to check-in separately for other flights. SpiceJet does not take responsibility for any inconvenience associated with missed connections to or from other carriers. The guests need to check-in separately for any other carrier’s connecting flights.

Airport check-in counters will open 4 hours prior to the scheduled departure time. Guests are encouraged to report at the airport 4 hours prior to their scheduled time of departure. Check-in counters for all flights will close 60 minutes prior to departure. SpiceJet will not be able to accept any guest reporting after the counters are closed. Any guest reporting after the stipulated counter closing time will be treated as a "no-show" and will not be entitled to any refund against their one-way fare paid.

SpiceJet offers assigned seating at our airport check-in counters. For preferential seating, SpiceJet offers advanced seat assignment at the time of booking or after booking by paying an additional fee. In additional, passenger can also select seats at the time of web check-in with or without any charge. In case of exigencies, SpiceJet reserves the right to change an assigned seat without any prior notice. In such a case, the seat fee will be refunded.

Hopefully this won’t happen, but if it should, please notify SpiceJet’s staff upon arrival. The staff will file a Property/Baggage Irregularity Report. SpiceJet will endeavor to quickly trace the baggage. SpiceJet will provide lost baggage compensation in the amount of 200INR per kg (or equivalent local currency of the departure country) up to a maximum limit of 3000INR or equivalent local currency of the departure country. “The liability for loss, delay or damage to baggage is limited by the Montreal Convention 1999 or Warsaw Convention 1929 (as may be applicable). Where Montreal Convention 1999 applies, such liability is limited to a maximum of 1,131 SDRs (approximately US$1,800) per guest for both checked and unchecked baggage. Under the Warsaw Convention 1929, liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For most international travel under Warsaw Convention 1929 (including domestic portion of international journeys), the liability limit is approximately US$9.07 per pound (US$20.00 per kg) for checked baggage and US$400.00 per guest for cabin baggage. For flights originating from Riyadh the compensation for Baggage lost/Damage/Pilferage will be 74SA per Kg upto a maximum of 1497 SA. For flights originating from Guangzhou the compensation for Baggage lost/Damage/Pilferage will be 120 CNY per Kg upto a maximum of 2420 CNY.

Hand baggage should not exceed 55cm + 35cm + 25cm (L+B+W = total 115 cm)on Boeing flights and 50cm+35cm+23cm (Total 108cm) on Bombardier flights. In addition, the weight may not exceed 7 kg. Due to airport security regulations, no cabin baggage is allowed on any flights originating from Jammu and Srinagar airports.

1. Guest travelling on SpiceJet domestic sector to SpiceJet international sector or vice versa the Free Baggage Allowance of International sector will be applicable.
2. Guest travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, Free Baggage Allowance as permitted by the International Carrier will be given maximum upto 30kgs, provided:

a. Free Baggage Allowance must be reflected on the itinerary of International Flight.

b. The above allowance would be applicable for Adult/Child bookings. Infant bookings does not qualify for the allowance.

Any Baggage weight exceeding 30 kgs would be charged the normal applicable excess baggage charges.

Yes, the following restrictions would be applicable for travel to:

• Kathmandu: As per Nepal Government Indian currency upto a denomination of 100 (100 INR notes) is only permitted to be carried on ones person. Carriage of Indian currency in denominations of 500 & 1000 (500INR and 1000INR notes) is strictly prohibited.
• Colombo: As per the Department of Agriculture - Sri Lanka; for importation of all plants, planting material and plant products into Sri Lanka it is necessary to obtain a permit from the Director General of Agriculture- Sri Lanka. Each import must carry phytosanitary certificates and other required documents from their respective countries at the point of entry. If not, materials would be subject to detention for destruction by the Quarantine Authority.
• Riyadh: Carriage of Dry Khus is strictly prohibited.

Maximum of 5 liters with alcohol percentage between 24% and 70% in total is permitted in retail packaging as checked-in baggage. Consumption of Alcohol carried on board is not permitted on the aircraft. (Due to security restriction carriage of alcohol as hand baggage in Domestic flight is prohibited). A passenger may carry Alcohol if purchased from Duty Free shops if travelling on International flights. Same should be accompanied with the bill.